Shipping Policy for Break of Dawn

1: Delivery Areas:

We currently deliver only to select areas in Mumbai and do not deliver to Navi Mumbai, Thane, or Mulund. Please check your pincode on our website to confirm service availability before placing your order. Each order can only be shipped to a single destination address. If you wish to send products to multiple addresses, please place separate orders.

2: Shipping Timeline:

We aim to ship each item by the delivery date provided. However, manufacturing delays may occasionally occur. If we are unable to fulfill your order by the specified date, we will notify you and offer a new delivery date or cancel unshipped items, with any payments for unshipped items refunded through your original payment method.

3: Shipping Days:

We ship on weekdays (Monday to Saturday). If there are any public holidays when we are not operational, you will be informed in advance. Orders placed after our designated order timings will be delivered the next day, with charges based on actuals.

4: Product Condition:

If your product arrives in poor condition or if the packaging is damaged or tampered with, please refuse delivery and contact our Customer Care at info@breakofdawn.com, providing your order reference number. We will arrange a replacement as quickly as possible.

5: Order Tracking:

You can track the shipping status of your order by logging into the "My Account" section on our website.

6: Return & Refund Policy:

Due to the perishable nature of our products, we do not accept returns. However, if you receive an incorrect or spoiled product, we will provide a full refund of the product cost if reported immediately. We recommend that you do not accept any incorrect products.

7: Refund Process:

We will cover the return shipping for any incorrect or spoiled products delivered. Refunds will be processed using the same payment method used during checkout and will be completed within 14 days of receiving and inspecting the returned goods.

8: Cancellations:

Unfortunately, we do not accept cancellations once an order has been placed.

Thank you for choosing Break of Dawn! If you have any questions, please feel free to reach out to our Customer Care team.